User Participation (UP) in the context of UK housing is the process of involving residents and local stakeholders in the decision-making and delivery of housing services. UP encourages people to be actively involved in the shaping of their local housing services and to have a voice in the decisions that affect their lives. UP is intended to improve the quality of housing services and to create meaningful engagement between residents and stakeholders. The scope of UP covers a range of activities, from consultation and engagement to direct involvement in decision-making, from developing and implementing housing policies to monitoring and evaluating service delivery. UP also provides a platform for residents to develop their skills and capacities, to become involved in their local community and to help shape the future of their neighbourhood.