Conflict Resolution Procedure (CRP) is a set of processes designed to provide a prompt, fair, and effective resolution to disputes between landlords and tenants in the UK housing sector. The purpose of this procedure is to ensure that any differences or disagreements between the two parties are resolved quickly and amicably, without the need for court action. The scope of CRP covers all aspects of the tenancy agreement, including rent, repairs, arrears, deposits, and other issues. It also covers disputes over the termination of the tenancy agreement, or the breach of its terms. The Conflict Resolution Procedure (CRP) is often facilitated by local authorities, housing associations, or other third-party mediation services. The aim of the CRP is to ensure that both parties are aware of their rights and responsibilities, and to provide a mechanism for resolving disputes without resorting to costly and time-consuming court action.