Case Management System (CMS) is an information and communication tool used by UK housing organisations to provide support to people in need of housing. The purpose of CMS is to manage the relationships between housing providers and their tenants, and to provide an efficient way to store and access information about the tenant’s housing history. CMS enables housing providers to track tenant progress, evaluate tenant needs and develop plans to improve their housing and lifestyle. It also allows for the sharing of confidential information with other organisations. CMS covers the entire process from the initial contact between tenant and landlord, to the ongoing management of the housing situation. It can provide information on the tenant’s financials, personal data, contact details, housing history, tenancy agreement, and any relevant actions that have been taken. It also allows for the tracking of maintenance and repairs, rent payments, and interactions with other stakeholders. In addition, CMS enables housing providers to communicate effectively with their tenants and to coordinate the delivery of services. The