Call Centre Staff (CCS) are customer service professionals within the UK housing sector who provide support, advice, and assistance to tenants, landlords, and other stakeholders. CCS are responsible for fielding calls, emails, and other forms of contact from customers, responding to inquiries, and helping customers access services and information related to their housing needs. The purpose of CCS is to ensure tenants have access to the knowledge and resources they need to maintain their housing situation, and to provide landlords and other stakeholders with guidance on the laws and regulations related to UK housing. The scope of CCS activities can include anything from helping tenants access housing benefits and subsidies to providing advice to landlords on tenancy agreements and landlord-tenant relationships.